Refund policy

Returns and refunds

30-day returns for standard products

You can request a return or exchange of a standard, non-personalised product within 30 days of delivery. This includes our standard posters in all sizes, cards, clothing and other non-personalised products, even when printed after you order or fulfilled by a printing partner. The same 30-day window applies to UK and international orders. Please send your item back within 14 days of telling us you wish to return it.

For change-of-mind returns, items should be unused, unwashed and in their original condition. You may open the packaging and inspect an item as you would in a shop. Please use the original packaging where possible, or suitable protective packaging. We do not charge a restocking fee.

How to arrange a return

Please use our contact form, including your order number and the item you wish to return. We will provide the return address and instructions. Returns are sent by post. Please contact us before sending anything back so it reaches the correct address, rather than a printing partner.

Return postage

For change-of-mind returns or exchanges, you are responsible for arranging and paying the return postage. We do not provide a prepaid return label for these returns. If an item is faulty, damaged, incorrect or not as described, we will cover reasonable return postage where a return is needed.

Personalised and custom-made orders

Products made to your individual specifications, including mini prints, cards, posters or gifts customised with a name or other details you provide, are excluded from change-of-mind returns and exchanges. This exception does not apply simply because a standard design is printed to order. It does not affect your rights if an item is faulty, damaged, incorrect or not as described.

Faulty, damaged or incorrect items

Please contact us if there is a problem with your order. Photographs can help us resolve the issue promptly. We will arrange an appropriate remedy, including a refund or replacement where required by your consumer rights, and cover reasonable return postage where a return is needed.

Refunds and exchanges

Refunds will be made to your original payment method within 14 days of receiving the returned item or, where applicable, evidence that you have sent it back. When you return your whole order, we will also refund the standard outbound delivery charge. Any additional cost for an upgraded delivery service is not refundable. Your payment provider may take additional time to display the refund.

For an exchange of a standard product, contact us within the same 30-day window so we can confirm availability and arrange the return.

Your statutory rights

This policy is in addition to your statutory rights and does not limit them. UK customers retain their legal right to cancel eligible online purchases within 14 days of delivery and then have a further 14 days to return them. Rights relating to faulty, misdescribed or damaged goods are not limited by our 30-day change-of-mind window.